See Ya Later! Corporate Catch-Phrases
“See ya later,” says Mike in the red polo shirt as he hands me my change. I grab my pack of Trident and 32-ounce fountain drink and exit the glass doors of my local QuikTrip. I say aloud, “I love how...
View ArticleMake The Sale, Avoid The Returns
Anand Subramaniam, vice president of worldwide marketing at customer service and knowledge management solutions provider eGain, informed me that, no, making the return process difficult (e.g.,...
View ArticleCalling Courtesy
It’s not often I get solicitation calls on my cell phone, but when I do, I usually try to give the caller the time of day and listen to the spiel before I hang up or give the “I’m not interested” line....
View Article(In)effectively Registering Customer Feedback
I don’t pretend to know all of the ins and outs of the financial industry. That said, I do feel that I know enough to get by — I can make a deposit, withdrawal, and check up on things online. I can...
View ArticleCan Going Green Improve Sales?
Back in late June, I wrote a story for our Web site, www.destinationCRM.com, about Interaction Process Automation (IPA), the latest offering from Interactive Intelligence. Shortly thereafter, I was...
View ArticleDEVELOPING: SugarCRM Cofounder and CEO John Roberts Resigns
More on this next week over at destinationCRM.com, but SugarCRM cofounder John Roberts has resigned his post as chief executive officer of the open-source CRM pioneer, effective Thursday, May 7....
View ArticleGUEST-BLOG: Social CRM Is Like Sex
By George Colony, CEO, Forrester Research Quickly: The only way CEOs can understand social technologies is by using them. I’ve got bad news for you. You can’t understand Twitter, Facebook, or blogging...
View ArticleWelcome to Dreamforce 2009 #df09
Some 19,000 people are expected at Salesforce.com’s Dreamforce 2009 and we’re all filing into the conference hall awaiting CEO Marc Benioff’s morning, two-hour-long keynote. I’m set up in the sweet...
View ArticleThe Tweetstream: Salesforce.com’s 3rd Quarter Call #df09
At Salesforce.com's Dreamforce conference in San Francisco's Moscone Center, CRM Associate Editor Jessica Tsai is live-twittering Marc Benioff's opening keynote as we speak — find her tweetstream at...
View ArticleGUEST-BLOG: Former Salesforce.com Exec Picks Benioff’s Top Plays #df09
By Tien Tzuo, cofounder and chief executive officer, Zuora I spent nearly a decade at Salesforce.com, eventually as chief strategy officer, and I learned first-hand what it takes to build a $1 billion...
View ArticleGUEST-BLOG: SugarCRM Calls Salesforce.com’s Cloud a “Smokescreen” #df09
By Denis Pombriant, founder and managing principal, Beagle Research Group SugarCRM’s satirical send-up of Marc Benioff’s “Behind the Cloud” memoir, distributed today at Salesforce.com’s Dreamforce...
View ArticleARCHIVE: destinationCRMblog.com Posts, October 2009
So here's a new feature: We're going to start aggregating each month's posts, for easier reference. We'll start this off with a few groupings from the month of October — which, if you'll permit a...
View ArticleGUEST-BLOG: Summits Aren’t Always the Peak, and the New Doesn’t Always Fully...
By Denis Pombriant, founder and managing principal, Beagle Research Group. After a few months of vendor meetings for the analyst community in which each took us to the mountaintop to survey — via...
View ArticleSee Ya Later! Corporate Catch-Phrases
“See ya later,” says Mike in the red polo shirt as he hands me my change. I grab my pack of Trident and 32-ounce fountain drink and exit the glass doors of my local QuikTrip. I say aloud, “I love how...
View ArticleMake The Sale, Avoid The Returns
Anand Subramaniam, vice president of worldwide marketing at customer service and knowledge management solutions provider eGain, informed me that, no, making the return process difficult (e.g.,...
View ArticleCalling Courtesy
It’s not often I get solicitation calls on my cell phone, but when I do, I usually try to give the caller the time of day and listen to the spiel before I hang up or give the “I’m not interested” line....
View Article(In)effectively Registering Customer Feedback
I don’t pretend to know all of the ins and outs of the financial industry. That said, I do feel that I know enough to get by — I can make a deposit, withdrawal, and check up on things online. I can...
View ArticleCan Going Green Improve Sales?
Back in late June, I wrote a story for our Web site, www.destinationCRM.com, about Interaction Process Automation (IPA), the latest offering from Interactive Intelligence. Shortly thereafter, I was...
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